About Us

The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Product or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 10,000+ strong customer base since 2012.

OUR CREDENTIALS

• The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012).
• FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline.
• Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd.
• We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network.
• We have access to the whole of the market when searching for insurance.
• We are supported by Compliance First (provider of bespoke compliance and business support services).

OUR BACKGROUND

The Insurance Helpline was set up initially to focus on life insurance as we were aware that the field of insurance in the financial services sector was much more than met the eye! Good advice was not simply about knowing your products and needs of the customer whilst instilling the customer with knowledge it was more about the health of the customer and how this would impact on the outcome of the advised product.

We understood that advising on the medical side of a life insurance policy was just important as advising on the financial side and this led us to looking at insurance from another angle that allows a more predictable and realistic outcome for our customers. The interest in the medical aspect of the insurance industry stemmed majorly from the Doctor of the family, Dr Indira Pole, who (since retiring) has joined The Insurance Helpline as our fully qualified Trust & Will Adviser. With this interest The Insurance Helpline has managed to help a number of people who have severe medical issues and challenges get insurance where they thought it would not be possible or had been turned down in the past. Working alongside Indira is myself Fenella Pole (Company Director & Financial Adviser) and my Brother Kieran Pole (Financial Adviser & Business Adviser Specialist).

WHAT’S DIFFERENT ABOUT OUR ADVICE?

For insurance we start with the basics; ‘your needs’. Always remembering that an insurance is a ‘needs based product’ and this details the figures for the advice. Next step is focus on your medical disclosures and this is where our knowledge is second to none.

Throughout the years of advising we have built our knowledge base on medical conditions and their treatments to make sure we can:

1. Help jog our customers memories when thinking of their medical condition,
2. Allow a more accurate and thorough representation of any medical disclosures,
3. Give a prediction of the impact or outcome of the policy decision before submitting (right there and then in most instances).

It is at this point that The Insurance Helpline has an unorthodox approach to ‘helping our customers’. If a customer has a number of medical disclosures it may be difficult to find a Provider that will Insure them. Most other IFA’s would submit to only one Provider and if that Provider declined the customer from getting insurance with them the IFA may not try elsewhere and the customer may think that they are not able to get insurance at all. This may NOT be the case. The Insurance Helpline will always seek to submit to various providers to get you insurance or even battle with a decision which we deem unfair based on medical proof and claims facts. This is where we are different, we see the person needing the insurance FIRST then the insurance!

Most of all we want to help our customers! Having been running now for over 7 years we have (in the last 2 years predominantly) helped our customers from moving house to writing wills and power of attorney to making claims. Our aim is to diversify according to our customers’ needs. We always help but we make sure we listen to what our customers are saying first.